FAQ

Most screen replacements take 15-30 minutes. Recent or complex models may take up to 1 hour. We confirm the exact time after the diagnosis.

Yes, we repair all iPhone models with OLED displays, including the iPhone X, 11 Pro, 12, 13, 14 and 15 series. We use certified high-quality components.

We recommend replacing the battery once its capacity drops below 80%. We run a free diagnostic test to assess the battery and recommend the best solution.

Yes, we repair Samsung Galaxy S and Edge phones with curved screens, as well as other models with curved displays. We have specific tools for these delicate jobs.

There can be several causes: a damaged charging port, a worn-out battery or a software issue. We run a free diagnosis to identify the exact fault.

No, for security reasons we cannot work on devices with an active iCloud Activation Lock. The owner must deactivate the lock first.

Yes, we repair or replace front and rear cameras. The problem may be caused by damaged lenses, a faulty sensor or focusing issues.

The cost ranges from CHF 89 to CHF 349 depending on the model. Recent Galaxy S (S21-S24) and Note models are more expensive. Free instant quote in store.

It could be a damaged microphone, dust blocking it or a software issue. We clean and test the device, and replace the component if needed.

Yes, coloured lines usually indicate a damaged display. Replacing the display solves the problem. In some cases it is a faulty flex cable.

Yes, we carry out professional cleaning and anti-oxidation treatment. The important thing is to bring it in switched off straight away and not try to turn it on. The sooner you come, the better the chances of recovery.

This indicates a damaged display or a digitiser problem. Replacing the screen solves the problem in most cases.

Yes, we repair all brands: iPhone, Samsung, Huawei, Xiaomi, OnePlus, Google Pixel, Oppo, Realme and many more. Multi-brand workshop with parts in stock.

Overheating can indicate a faulty battery, a processor under stress or a heat dissipation problem. We run a thermal diagnosis to identify the cause and propose a solution.

Yes, we replace the back glass on all iPhone models. From the iPhone 12 onwards we use professional laser removal techniques.

The cost ranges from CHF 149 to CHF 449 depending on the model. iPad Air and Pro are more expensive because of their Retina and ProMotion displays. Free quote on site.

Yes, we repair all Samsung Galaxy Tab models: Tab A, Tab S, Tab Active. Work on screens, batteries, connectors and software problems.

The causes may be a flat battery, a power problem or a logic board fault. We run a free diagnosis to identify the problem and propose the repair.

It depends on the model and the type of damage. On some iPads the glass and LCD can be separated, on others (Retina) they are bonded together. We assess the most economical solution.

Yes, a swollen battery is dangerous and must be replaced immediately. Do not charge the device and bring it to the store right away. Quick intervention to make it safe.

The problem may be the Pencil itself, the iPad charging port or the software. We run tests to determine whether the iPad needs repair or the Pencil needs replacing.

Common repairs (screen, battery) take 1-2 hours. More complex work may take 1-2 days. We confirm the time after the diagnosis.

We replace the Lightning (iPad) or USB-C (iPad Pro, Galaxy Tab) connector. A delicate job that requires professional micro-soldering. Warranty on the replaced component.

We check the speakers, the audio jack and the software settings. If the speakers are damaged, we replace them. Audio circuit problems can also be repaired.

No, tablet memory is soldered onto the mainboard and cannot be increased. We recommend cloud storage or microSD cards, if the model supports them.

Yes, we repair all Apple Watch models: Series 3, 4, 5, 6, 7, 8, 9, SE, Ultra. Work on the display, battery, digital crown and software problems.

The cost ranges from CHF 129 to CHF 349 depending on the model and size. The Apple Watch Ultra is more expensive. Free quote after assessment.

Yes, we replace batteries on Apple Watch and Samsung Galaxy Watch. If the runtime has dropped below 50%, we recommend replacement to restore the original battery life.

This is usually a software problem that can be solved with a reset and a new pairing. If it persists, it may be a hardware fault requiring a deeper diagnosis.

Yes, we repair Samsung Galaxy Watch (all models), Galaxy Watch Active, Watch 4, Watch 5, Watch 6 and Galaxy Watch Ultra. Screen, battery and other problems.

It is often a matter of dirt or oxidation. We carry out a deep ultrasonic cleaning. If the mechanism is broken, we replace the component.

We check the optical sensor on the back of the watch. If the sensor is damaged or dirty, we clean or replace it. Software problems can also cause this.

No, any opening of the watch compromises the original water resistance certification. After the repair we advise against exposure to water or use in a swimming pool.

This indicates a damaged OLED display. Replacing the screen solves the problem. A delicate job that requires tools specific to smartwatches.

We sell original Apple straps and quality compatible ones. If the watch attachment mechanism is broken, we can repair it.

Yes, we repair all MacBooks: Air, Pro 13", Pro 14", Pro 16". Work on Retina displays, keyboards, batteries, trackpads, start-up problems and component upgrades.

The cost ranges from CHF 349 to CHF 899 depending on the model. MacBook Pro 16" and models with Retina displays are more expensive. Free quote after checking the model.

It depends on the model. MacBook Pro models before 2016 have replaceable RAM. Recent models (2016 onwards) have soldered RAM. We can still improve performance with an SSD upgrade.

The causes may be a flat battery, a power problem or a logic board fault. We run a thorough diagnosis to identify the faulty component.

Yes, we repair all PC brands: Dell, HP, Lenovo, Asus, Acer, MSI. Work on screens, keyboards, batteries, software problems and hardware upgrades.

We replace keyboards on all laptop models. For MacBooks with butterfly keyboards we can replace individual keys or the whole keyboard, depending on the damage.

Yes, we upgrade from HDD to SSD on MacBooks and PCs. This dramatically improves speed and performance. Data cloning and operating system installation included.

We carry out a deep cleaning of the fans and replace the thermal paste. This solves 90% of overheating problems. If the fan is broken, we replace it.

We replace batteries on all MacBook and PC models. If the capacity is below 50% or the cycle count is high, we recommend replacement.

We check drivers, settings and hardware. If the trackpad is faulty, we replace it. Flex cable problems can also cause malfunctions.

Yes, we carry out professional logic board cleaning, anti-oxidation treatment and replacement of damaged components. The sooner you bring the Mac in, the better the chances.

It could be a connection problem, a damaged flex cable or a failed hard disk. We run a diagnosis to determine whether a repair or data recovery is needed.

Yes, we offer data recovery from hard disks, SSDs and computers that no longer work. We assess the chances of recovery and provide a transparent quote.

We repair or replace USB, USB-C, Thunderbolt, HDMI and other ports. A micro-soldering job that requires professional tools.

This indicates a serious software or hardware problem. We run a diagnosis to determine whether it is the operating system, the RAM or the disk, and act accordingly.

Yes, all repairs are covered by a warranty. The period depends on the type of work. Warranty on both components and labour.

Yes, you can bring your device to any of our 3 stores: Massagno, Bellinzona or Biasca. Services and expertise are available at all locations.

No, you can come straight to the store during opening hours. For urgent repairs, calling ahead can help reduce the waiting time.

Bring the device and, if possible, the original box or proof of purchase. For repairs under warranty the invoice is required.

No, we do not touch your data unless it is necessary for the repair. We still recommend making a backup beforehand, just in case.