Terms and
Conditions

VintiCom Sagl will provide assistance for the product as described in the Repair Report, at the indicated rates.

If the intervention is covered by the manufacturer's warranty, a specific service contract, or consumer protection law, VintiCom Sagl does not verify such contracts or laws.

Opening a device to assess/identify the fault, when no repair is carried out, may alter the previous functional and aesthetic condition.

VintiCom Sagl is aware of the importance of data for customers. Data loss may occur during the intervention and, in some cases, data can be deleted, formatted, or become irrecoverable.

Therefore, it is the customer's exclusive responsibility to back up all data, software, and/or programs on the product and decide whether to delete such data before service.

VintiCom Sagl disclaims any responsibility for loss, recovery, or compromise of data, software, or programs, as well as for loss of functionality of the product or other devices arising from the services provided.

The customer declares that the product does not contain illegal files or data.

If you do not collect your product and pay any related costs within Thirty (30) days from the communication by iRotto™ – VintiCom Sagl that your product has been repaired, VintiCom Sagl may dispose of it, retain it, and act in accordance with the law.

At the time of collection, the device must be checked for completeness. The laboratory declines any responsibility for claims regarding the aesthetic condition after collection.

VintiCom Sagl may use original, new, or equivalent parts. VintiCom Sagl will retain ownership of the replaced part or product, while the replaced part becomes your property.

Generally, replaced parts are repairable and have value as they can be replaced or repaired by VintiCom Sagl. If applicable law requires VintiCom Sagl to return a replaced part, you agree to pay the additional cost of that part.

If the repair requires work or spare parts not previously specified, VintiCom Sagl may ask you to approve a new estimate.

If you do not agree to the revised repair costs, VintiCom Sagl may return the product unrepaired and may charge any indicated diagnostic fee.

Repairs carried out are covered by warranty under the following terms:

These Terms and Conditions are governed by Swiss law.

For any dispute, the exclusive venue is Lugano, Switzerland.