Mail-in Smartphone Repair: The Complete Guide
No repair shop nearby? With iRotto?®'s shipping service, you can send your smartphone from anywhere in Switzerland. We repair it in our lab in Ticino and ship it back free.
Step by step
1. Contact us
Fill in the form or call. Describe the problem and model.
2. Get instructions
You receive packing and shipping instructions by email.
3. Ship
Send as priority parcel (approx. CHF 7–9). Remove SIM and case.
4. Diagnosis & quote
Within 24h, final quote. Diagnosis always free.
5. Repair
After approval, same-day repair if the part is in stock (otherwise we tell you the expected time).
6. Free return
Repaired device shipped back free with tracking. CHF 9 discount.
Packing tips
- ✓Remove SIM and microSD
- ✓Remove case and screen protector
- ✓Wrap in bubble wrap
- ✓Use a sturdy box
- ✓Clearly label return address
Why choose mail-in?
✓No local shop needed
✓Transparent online prices
✓Free diagnosis
✓Lifetime warranty on screens and cameras
✓Faster than many local services
✓All brands and models
FAQ
Is my device insured during shipping?▾
We recommend priority shipping with tracking. Transport insurance is available at the post office.
What if I decline the quote?▾
We ship your device back free, no diagnosis fee.
Can I track repair status?▾
Yes, email updates and online tracking available.
Payment methods?▾
TWINT, credit card, bank transfer or cash in-store.
Ready to ship?
Free diagnosis, free return, CHF 9 discount.