STEP 1
Select the brand
FAQ
Frequently Asked Questions
Answers to the most common questions about repairs
Most screen replacements take 15-30 minutes. Recent or complex models may take up to 1 hour. We confirm the exact time after the diagnosis.
Yes, we repair all iPhone models with OLED displays, including the iPhone X, 11 Pro, 12, 13, 14 and 15 series. We use certified high-quality components.
We recommend replacing the battery once its capacity drops below 80%. We run a free diagnostic test to assess the battery and recommend the best solution.
Yes, we repair Samsung Galaxy S and Edge phones with curved screens, as well as other models with curved displays. We have specific tools for these delicate jobs.
There can be several causes: a damaged charging port, a worn-out battery or a software issue. We run a free diagnosis to identify the exact fault.
No, for security reasons we cannot work on devices with an active iCloud Activation Lock. The owner must deactivate the lock first.
Yes, we repair or replace front and rear cameras. The problem may be caused by damaged lenses, a faulty sensor or focusing issues.
The cost ranges from CHF 89 to CHF 349 depending on the model. Recent Galaxy S (S21-S24) and Note models are more expensive. Free instant quote in store.
It could be a damaged microphone, dust blocking it or a software issue. We clean and test the device, and replace the component if needed.
Yes, coloured lines usually indicate a damaged display. Replacing the display solves the problem. In some cases it is a faulty flex cable.
Yes, we carry out professional cleaning and anti-oxidation treatment. The important thing is to bring it in switched off straight away and not try to turn it on. The sooner you come, the better the chances of recovery.
This indicates a damaged display or a digitiser problem. Replacing the screen solves the problem in most cases.
Yes, we repair all brands: iPhone, Samsung, Huawei, Xiaomi, OnePlus, Google Pixel, Oppo, Realme and many more. Multi-brand workshop with parts in stock.
Overheating can indicate a faulty battery, a processor under stress or a heat dissipation problem. We run a thermal diagnosis to identify the cause and propose a solution.
Yes, we replace the back glass on all iPhone models. From the iPhone 12 onwards we use professional laser removal techniques.
Yes, all repairs are covered by a warranty. The period depends on the type of work. Warranty on both components and labour.
Yes, you can bring your device to any of our 3 stores: Massagno, Bellinzona or Biasca. Services and expertise are available at all locations.
No, you can come straight to the store during opening hours. For urgent repairs, calling ahead can help reduce the waiting time.
Bring the device and, if possible, the original box or proof of purchase. For repairs under warranty the invoice is required.
No, we do not touch your data unless it is necessary for the repair. We still recommend making a backup beforehand, just in case.
Pay in easy installments
with HeyLight
Split the cost of your repair into 6, 12 or 24 monthly payments. Simple, fast, directly in store.
e.g. CHF 300 repair
CHF 50/month
6 months
CHF 25/month
12 months
CHF 12.50/month
24 months
Subject to approval. Conditions in store.
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Can’t find your device?
Contact us directly. We also repair models not listed.